Job Title: Support Services Program Manager
Salary: $50,000/$55,000 (Licensed/Unlicensed)
Job Type: Full-time (Exempt)
Closing Date: Open Until Filled
- Administrative oversight for Support Services employees, including hiring, training, assigning, reviewing, coaching, and evaluating work performance; and of the Kinłani Shadehouse Drop-In Center.
- Responsible for the management of Support Service program related grants and donations. Assists in preparation of grant proposals. Works to ensure sustainability of programs.
- Ensures privacy and confidentiality; HIPPA standards are enforced with all activities related to the Support Services program as outlined and expected in protocols related and not limited to acquisition of patient/client documentation, files, and records.
- Maintains and improves Support Services programs through innovative, supportive, and team approach, with emphasis on effectiveness for program clients, participants, patients, and the community.
- Ensures Support Services funding goals and objectives are met; oversees and monitors multiple budgets and program staff; produces reports; collects quantitative and qualitative data; evaluates program effectiveness utilizing best case practice, empirical measures at baseline, and at various predetermined time points for outcome measures.
- Develops program policies relating to COVID-19 support services to clients and the community.
- Establishes a team and integrated approach and effort among NACA staff in promoting overall wellbeing across NACA programs and departments; Ensures equitable access to the Kinłani Shadehouse drop-in center.
- Establishes and maintains relationships internally and externally; including and not limited to NACA health providers and other community agencies for referral and networking purposes.
- Work effort needs to occur within a thoughtful conceptual framework, but incorporate an active, hands-on approach.
- Performs other duties as assigned.
The Support Services Program Manager provides direct supervision of the Support Services team which includes Peer Specialists and Case Managers, and students and volunteers (to include Interns) within the Community Development department, including recruitment, training, retention, evaluations, and disciplinary action.
Bachelor’s Degree in social work or related field and at least two (2) years of previous, experience working with grants and/or as a grant project manager, community coalition building and leadership. Supervisory experience of minimum one (1) year is required.
Preferred: Master’s degree in social work, community or organizational development, behavioral health, health education, or equivalent field; background in the field of behavioral health prevention and related programming and at least three years of previous experience administering and/or managing community development programs, experience working with grants and/or as a grant project manager, community coalition building and leadership and at least three years of successful supervision of staff and team leadership experience. Lived experience with unstable housing, human services use or low-income household.
Certificates, Licenses, Registrations
Level I Fingerprint Clearance; CPR; First Aid; HIPAA Certification (can be acquired before and/or after hire). Possess a valid Arizona Driver’s License. Must complete/pass a criminal background investigation & fingerprint clearance in accordance with NACA policy.
Preferred: Licensed Clinical Social Work (LCSW), Licensed Master Social Worker (LMSW), Licensed Professional Counselor (LPC).
Knowledge, Skill and Abilities:
- Knowledge of grant writing including budget preparation and monitoring.