Job Title: Support Services Case Manager (HHS)
Salary: $39,520 annually
Job Type: Full-time (Non-Exempt)
Closing Date: Until Filled
- Assessing client needs and develop strategies to assist client needs relating to current COVID-19 pandemic.
- Develop and maintain active two-way communication with program participants, project personnel, and outside agencies regarding social services and available resources.
- Determines eligibility, initial intake, planning, coordinating, and scheduling for social support needs.
- Coordinates directly with program participants.
- Produce Case Management Reports for department director and funding sources.
- Reviews social programs to ensure clients and community are informed and can benefit from the assistance and services being offered.
- Assist with the development of program policies relating to COVID-19 support services to clients and the community.
- Meets with community social service agencies, housing, food and other community agencies to coordinate efforts in responding to the COVID-19 pandemic.
- Assist in collection of program data related to program recipients, eligibility, referrals, and follow up performance measures.
- Develop effective working relations and cooperate with client and program staff.
- Attend department staffing meetings and interagency meetings as required.
- Utilizes technology appropriately to coordinate services and maintain team communication.
- Acts as a liaison between clients and NACA as well as external service providers and community partners.
- Performs other duties as assigned.
Bachelor’s degree in social or behavioral science or related field (e.g. social work, sociology, psychology, and counseling) and two (2) years of previous experience in social services. Experience in working with Native Americans is desirable. Level I Fingerprint Clearance, CPR, First Aid, and HIPAA Certification (can be acquired before and/or after hire). Possess a valid Arizona Driver’s License. Must pass a criminal background investigation & fingerprint clearance in accordance with NACA policy.
Knowledge, Skill and Abilities
- Knowledge of case management and care principles, practices, and procedures to assess clients for appropriate social support services.
- Knowledge of social services system; demonstrated experience evaluation, policy analysis and strategic thinking.
- Knowledge and practice of safe PPE practices and infection control with interacting with clients.
- Knowledge of family-centered systems and practices.
- Excellent communication skills with the ability to work collaboratively with other agencies and the general public.
- Familiarity with Native American culture(s), society and working knowledge and respect for the Native American culture, traditions, and customs.
- Effective verbal and written communication skills to prepare correspondence, concise reports and work effectively with a wide range of individuals.
*Must complete and submit an NACA, Inc. Employment Application, Letter of Interest and Resume. Application can be obtained through website www.nacainc.org. Any question, please contact Human Resources at (928)526-2968. Employer exercises EEOC and Indian preference in accordance with the Indian Preference Act (Title 25, US Code, Sections 44-46, 472 and 272). If you wish to exercise Indian Preference and you are a registered member of a federally or state recognized tribe, attach copy of tribal Certificate of Indian Blood (CIB).