Careers Archives

Job Title: Patient Benefits Coordinator

Salary: $18.35 per hour

Job Type: Full-time (Non-Exempt)

Closing Date: Open Until Filled

Essential Duties:

Assist patients in completing applications for alternate resources including enrollment.
Works closely with Patient Service Coordinators, the Billing Department, and other facility staff in identifying all alternate resources available.
Verifies benefits and eligibility of patients seeking care at NACA.
Works with Medicare, Medicaid, Arizona Health Care Cost Containment System (AHCCCS), Department of Veteran’s Affair, Bureau of Employment Compensation, Third party Liability, Children’s Special Health Services, Aide to Families with Dependent Children, and Marketplace referrals, etc.
Produces reports as applicable for GPRA and UDS reports within RPMS/EHR.
Enters patient data using RPMS/EHR applications for the purpose of applying the relevant components in a timely manner.
Interviews patients to determine any benefit eligibility and for any sliding fee scales, if appropriate. Collect any documents that pertain to the sliding fee scales and works with the patient on an agreement for payment.
Responsible for identifying, researching, and processing, request for internal and external clients in accordance with the company’s standards.
Maintains all medical records and communication in accordance with HIPAA standards.
Exercises excellent customer service skills to patients and the public.
Provides information on rights and benefits of resources, assists patients in understanding the benefits of AHCCCS and/or private insurance.
Follows up on all pending applications and works closely with families and agencies.
Responsible for running and cleaning error reports within the PCC and Patient Registration packages.
Performs a variety of patient representative functions including assisting with completion of applications for alternate resources and interpreting rules and regulations for alternate resources for patients.
Perform outreach activities to inform the community of the availability of alternate resources.
Obtain ongoing training on marketplace referrals and AHCCCS application process.
Performs other duties as assigned.

Minimum Requirement:

High School Diploma and three (3) years work experience in a medical setting with benefits administration and/or training with an understanding of health plans and health care benefit. Preferably AA Degree in health administration or related field. Valid driver’s license and submit to a background check.

Certificates, Licensure, Registrations:

A class I Fingerprint Clearance card, CPR, First Aid, and HIPAA Certification (can be acquired before and/or after hire). Possess a valid Arizona Driver’s License. Must complete/pass a sensitive background investigation & fingerprint clearance in accordance with NACA policy.

Knowledge, Skill and Abilities:

High proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Explorer and ability to learn other software applications as needed such as the RPMS and EHR database systems.
Excellent organizational and time management skills.
Excellent oral and written communication skills and interpersonal skills.
Willingness to work independently and as part of a team.

November 5, 2021/0 Comments/by Almalia Berrios-Payton

Support Services Program Manager

Careers

Job Title: Support Services Program Manager

Salary: $50,000/$55,000 (Licensed/Unlicensed)

Job Type: Full-time (Exempt)

Closing Date: Open Until Filled

Essential Duties:

Administrative oversight for Support Services employees, including hiring, training, assigning, reviewing, coaching, and evaluating work performance; and of the Kinłani Shadehouse Drop-In Center.
Responsible for the management of Support Service program related grants and donations. Assists in preparation of grant proposals. Works to ensure sustainability of programs.
Ensures privacy and confidentiality; HIPPA standards are enforced with all activities related to the Support Services program as outlined and expected in protocols related and not limited to acquisition of patient/client documentation, files, and records.
Maintains and improves Support Services programs through innovative, supportive, and team approach, with emphasis on effectiveness for program clients, participants, patients, and the community.
Ensures Support Services funding goals and objectives are met; oversees and monitors multiple budgets and program staff; produces reports; collects quantitative and qualitative data; evaluates program effectiveness utilizing best case practice, empirical measures at baseline, and at various predetermined time points for outcome measures.
Develops program policies relating to COVID-19 support services to clients and the community.
Establishes a team and integrated approach and effort among NACA staff in promoting overall wellbeing across NACA programs and departments; Ensures equitable access to the Kinłani Shadehouse drop-in center.
Establishes and maintains relationships internally and externally; including and not limited to NACA health providers and other community agencies for referral and networking purposes.
Work effort needs to occur within a thoughtful conceptual framework, but incorporate an active, hands-on approach.
Performs other duties as assigned.

Supervisory Responsibilities

The Support Services Program Manager provides direct supervision of the Support Services team which includes Peer Specialists and Case Managers, and students and volunteers (to include Interns) within the Community Development department, including recruitment, training, retention, evaluations, and disciplinary action.

Minimum Requirement:

Bachelor’s Degree in social work or related field and at least two (2) years of previous, experience working with grants and/or as a grant project manager, community coalition building and leadership. Supervisory experience of minimum one (1) year is required.

Preferred: Master’s degree in social work, community or organizational development, behavioral health, health education, or equivalent field; background in the field of behavioral health prevention and related programming and at least three years of previous experience administering and/or managing community development programs, experience working with grants and/or as a grant project manager, community coalition building and leadership and at least three years of successful supervision of staff and team leadership experience. Lived experience with unstable housing, human services use or low-income household.

Certificates, Licenses, Registrations

Level I Fingerprint Clearance; CPR; First Aid; HIPAA Certification (can be acquired before and/or after hire). Possess a valid Arizona Driver’s License. Must complete/pass a criminal background investigation & fingerprint clearance in accordance with NACA policy.

Preferred: Licensed Clinical Social Work (LCSW), Licensed Master Social Worker (LMSW), Licensed Professional Counselor (LPC).

Temporary Overlook Ranger

Human Resources Technician

Brief Intervention Coordinator/Psychotherapist

Patient Benefits Coordinator

Support Services Program Manager

Psychotherapist

Chief Financial Officer

Certified Medical Assistant

Board of Directors

Native Americans for Community Action